We're looking for someone to join Caritas Anchor House to make a difference in people's lives in East London. We are looking for an Assistant Support Worker to join our Supported Accommodation team!
About the charity
Our mission is to build hope, enable lasting change, and end homelessness for people in East London. We are here to help people in our local community to build their new beginnings, by:
Providing a safe place - to make sure that people experiencing homelessness have somewhere safe to stay as they begin to rebuild their lives
Offering support - to encourage and enable people to build a better future for themselves, through the provision of personalised support, educational and life skills opportunities
Building resilience – to build networks of support, and empower people to navigate services with confidence and be a proactive member of their community outside of and beyond life at Caritas Anchor House.
We are going through an exciting period of change and growth, having recently launched an ambitious strategic plan, with goals including having a positive impact on the lives of more people experiencing homelessness than ever before.
About the role
Salary: circa £27,000 per annum
Contract: Fixed Term Contract until 31 May 2022
Hours: Full time, 37.5 hours per week, rotating shift pattern from Monday to Sunday
Location: Canning Town in Newham, London
This post will provide a critical role in supporting the Team Manager in day to day delivery of the service and contribute to the promotion and operational planning processes.
This role will have a designated caseload that will be adjusted to reflect the duties of the Senior Support Worker to enable them to support the Team Manager in leading, motivating, and managing the Complex Needs team. The role will also deliver assessments, support planning, risk management, and reconnection/move on for residents.
Other responsibilities include
- To maintain and support links made into community programmes and resources.
- To ensure all service delivery policies and decisions made by the Team Manager or team are observed and followed through.
- To keep accurate records and statistics on referrals, service outputs and outcomes, etc.
- To maintain a high standard of record-keeping in the office and keep all financial and administrative systems including resident files in the office in an accurate and up-to-date manner in line with policy.
- Ensure the results of resident interactions are entered clearly and in a timely fashion onto Inform case management system.
- Experience of working with vulnerable adults including people with complex needs, including managing the provision of a safe operating environment in a relevant context.
- Experience in case management and delivering best practice around; assessment of need, high-quality personalised support or advice services to vulnerable adults, including people with complex needs.
- Experience in using case management information systems
- Successful track record in developing services in response to changing needs and demands.
- Ability to work in a fast-paced, high pressured environment, with multiple competing priorities and to quickly adapt to new situations.
- Ability to act on own initiative and effectively under own direction, as well as productively within a team.
- Ability to network, liaise, negotiate and influence effectively with outside agencies.
This position also requires an ability and willingness to work shifts including evenings, and weekends on a rota basis.
When applying don't forget to answer the questions in our application process to tell us more about how you meet the skills, knowledge, and experience to be successful in this role.
At Caritas Anchor House, we are proud of our inclusive workplace where we celebrate difference, value everyone’s contribution, and where people of all backgrounds and cultures can thrive. We do not accept discrimination or harassment, and all our recruitment decisions are based on fair and open competition, with appointments on merit. We are committed to growing our workplace further by making sure that our teams are as diverse and inclusive as they can be. We welcome applications from everyone and encourage people with lived experience of homelessness, a disability, and from ethnic minority backgrounds to apply. This is to ensure we are taking positive action in order to achieve our legitimate aim of a balanced representation in our teams, at all levels. We want to foster a culture in which everyone is united around our shared mission and values, and in which our people are active participants in our success.
This post is subject to an Enhanced DBS check and the right to work in the UK.